STANDARD SHIPPING	Ground Shipping	Fixed Fee of $20.00
EXPEDITED SHIPPING	2 or 3 Working Day, Next Day Air	Please email for Expedited Shipping or signature confirmation
INTERNATIONAL SHIPPING	Under Preparation	Varies (Charges may apply)
Exceptions	Free shipping on HK Domestic orders +$800	Please email for signature confirmation

 

Once your order has been placed, it will ship within 2-4 business days.Any changes will be emailed to your registered address. Delay of processing can occur due to out of stock or address verification. International customers (outside of Hong Kong) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

If you use a PO Box or live in a rural area, please select standard shipping. Once an order has been processed, changes cannot be made to an order. We are not held responsible for incorrect address input at time of purchase. We DO deliver to APO/FPO/DPO addresses, but delivery times can take up to 45 business days.

We do all we can do to get what we love to your doorstep. We are not responsible for delays caused by carriers, weather conditions, Public Holidays, and other events out of our control. We are not held responsible for lost packages. We do not offer replacements or refunds for lost packages. 

Thanks for understanding.

 

ONLINE RETURNS + EXCHANGES 

Uh oh. Something wrong with what you ordered? No worries. Shoot us an email within 5 working days of purchase to admin@shopavocado.hk and we can process the return for you. A few things to remember:

 

Reach out to us and we will send you a return authorization (RA) number. We do not cover return shipping costs or provide return labels. Items purchased online cannot be returned in-stores. After we receive your item in good condition, please allow 5-10 business days for your account to be accredited. All shipping cost is nonrefundable. Items deemed unacceptable by our Returns Department will be returned and ineligible for the requested refund or exchange. 

Be sure to email us directly at admin@shopavocado.hk and a customer care representative will send you a unique RA (Return Authorization) number with specific instructions. Bear in mind, we are not held responsible for parcels lost in transit or tracked as delivered. Returns or exchanges with no RA number will not be processed.

Exchanges can only be processed for items of the same value. Only existing discount codes can be applied to exchanged items of same value or less.

DEFECTIVE OR INCORRECT ITEMS

We do our best. We really do. At the end of the day, we're only human. If you received a defective item or something you didn’t order, let us know. We will take care of it for you. Just send an email to admin@shopavocado.hk

 

WE DO NOT PROVIDE PRICE ADJUSTMENTS.