Help Center

We accept items sent back in their original condition, with tags intact, for a full refund. We do not charge a restocking fee. However, unless an item arrives damaged (i.e. pilling, loose seams, discoloration), return shipping is not covered by Avocado.

We require 30 days from the order ship date to contact a Customer Care Representative for your return. Your refund will be credited to the original form of payment used to make the purchase.

We only accept online returns for items bought in our online store. Please see this section on in-store returns.

We are happy to offer an extended holiday season return policy. For orders placed from Thursday, November 23, 2017 through Monday, December 25, 2017, you have 42 days from the order ship date to return the item.

Avocado monitors returns to identify potential misuse or abuse of our return policies.

Returns or exchanges are accepted within 14 days of purchase. Items purchased in-store are to be returned in-store. A receipt is necessary.

Rest assured, we are here to help! The package is small enough to fit inside most mailboxes, so check there first and next with your neighbors, just in case they happened to receive the package on your behalf. Be aware thats USPS often scans the package as delivered a day or two before actual delivery. If your package does not show up later that day, or the next, please contact us at asyouare@shopavocado.com" style="background-color: rgb(255, 255, 255);">asyouare@shopavocado.com

We require 30 days from the order ship date to contact a Customer Care Representative for an exchange request. However, if an incorrect item was received, please contact us by emailing yenny@shopavocado.hk" title="yenny@shopavocado.hk" target="mailto://yenny@shopavocado.hk">yenny@shopavocado.hk.

Avocado is meticulous throughout the entire fulfillment and shipping process, and we do our very best to avoid mishaps. If you order arrived damaged, please contact us immediately at yenny@shopavocado.hk" title="yenny@shopavocado.hk" target="mailto://yenny@shopavocado.hk" style="background-color: rgb(255, 255, 255); outline: 0px; font-family: Calibri; font-size: 14.6667px; white-space: pre-wrap;">yenny@shopavocado.hk. After reviewing your case, we will send a shipping label for you to return your item free of charge. We can offer exchanges or refunds for returned items.